> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoflo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Report a problem to the Neoflo team.

## Report an issue

Use **Report Issue** when something in Neoflo doesn't work as this guide describes. Neoflo attaches a screenshot of the screen you were on, so open it from the screen where the problem is.

**1. Select Report Issue, the question mark near the bottom of the left rail.**

**2. In Select your Issue Type, choose the type of problem.**

**3. In Please provide details, describe what happened. Include the ticket number and the invoice number.**

**4. Check the screenshot Neoflo attached, named "system\_ss.jpg". Select Open screenshot to see it, or the × beside it to remove it.**

**5. To add more, select Upload under Attach documents (optional). JPG, JPEG, PNG, BMP, WEBP and MP4 files work, up to 1 MB each and 5 MB in total.**

**6. Select Submit.**

![The Report an Issue dialog opened over a failed posting. It has an issue type list, a details box, an upload area, an Open screenshot link with system\_ss.jpg attached, and Cancel and Submit buttons](https://mintcdn.com/neofloai/OmgDmQ6pmg_EB0XY/images/report-issue.png?fit=max\&auto=format\&n=OmgDmQ6pmg_EB0XY\&q=85\&s=5f18c6ed3d545ad204a566b4331e6fd9)

Report an Issue, opened from a posting that failed. The screenshot of that screen is already attached.

1Select your Issue Type2Please provide details3Upload4Open screenshot5The screenshot Neoflo attached6Submit

> [!NOTE]
>
> **What happens next**
>
> You receive an email with a ticket ID for your report. Quote it if you follow up.


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