# Neoflo

## Docs

- [Go-Live Checklist: Launch Your First Neoflo Process](https://docs.neoflo.ai/guides/go-live-checklist.md): A step-by-step checklist covering everything you need to complete before your first Neoflo process goes live — from system access to SLA sign-off.
- [Neoflo Pilot Design: Scope, SLAs, and Success Criteria](https://docs.neoflo.ai/guides/pilot-design.md): Design an effective Neoflo pilot — choose the right first process, define SLAs, map edge cases, and set measurable success criteria for go-live.
- [Scaling Neoflo: Expand from One Process to Full Back-Office](https://docs.neoflo.ai/guides/scaling-operations.md): Learn how to expand Neoflo from your initial pilot process to cover your full back-office — finance ops, customer support, and beyond.
- [Neoflo Support: Get Help With Your Account and Ops](https://docs.neoflo.ai/help/contact-support.md): Find the right way to reach the Neoflo team — for urgent operational support, issue reporting, or questions about your account and configuration.
- [Neoflo FAQ: Pricing, AI Accuracy, Security, and More](https://docs.neoflo.ai/help/faq.md): Answers to the most common questions about Neoflo — how it works, pricing, integrations, AI accuracy, data security, and how to get started.
- [Troubleshooting Common Issues with Neoflo Operations](https://docs.neoflo.ai/help/troubleshooting.md): Solutions to common issues in Neoflo operations — data sync delays, exception backlogs, integration errors, and SLA reporting discrepancies.
- [How Neoflo Works: AI and Human Managed Back-Office Ops](https://docs.neoflo.ai/how-it-works.md): Learn how Neoflo's hybrid AI and human model delivers end-to-end back-office outcomes with guaranteed SLAs and continuous self-improvement.
- [API Connectivity: Custom System Integrations | Neoflo](https://docs.neoflo.ai/integrations/api-connectivity.md): Connect any system to Neoflo using the API-first integration layer — webhooks, OAuth 2.0, and JSON/CSV/XML/PDF support for custom integrations.
- [CRM & Helpdesk Integrations: Salesforce and Zendesk | Neoflo](https://docs.neoflo.ai/integrations/crm-helpdesk.md): Connect Neoflo to Salesforce or Zendesk to automate ticket handling, customer support workflows, and order-to-cash operations at scale.
- [ERP Integrations: SAP, Oracle, and NetSuite with Neoflo](https://docs.neoflo.ai/integrations/erp-systems.md): Connect Neoflo to SAP, Oracle ERP Cloud, or NetSuite to automate invoice processing, journal entries, reconciliations, and financial reporting.
- [Integrations Overview: Connect Neoflo to Your Tech Stack](https://docs.neoflo.ai/integrations/overview.md): Neoflo connects to your existing ERP, CRM, and business systems using pre-built connectors and an API-first architecture — no new software required.
- [Neoflo: AI-First Managed Back-Office Operations Platform](https://docs.neoflo.ai/introduction.md): Neoflo combines agentic AI with human expertise to deliver guaranteed, SLA-backed outcomes across finance ops, customer support, and back-office workflows.
- [Neoflo Onboarding: From Pilot Design to Live Operations](https://docs.neoflo.ai/onboarding.md): Learn how to onboard with Neoflo — from pilot design through go-live — and what to expect at each stage of your back-office transformation.
- [AI-Native Workflows: How Neoflo Automates Back-Office Tasks](https://docs.neoflo.ai/platform/ai-workflows.md): Neoflo's AI workflows process invoices, tickets, and documents automatically — routing exceptions to human experts and continuously improving accuracy.
- [Human-in-the-Loop: Expert Oversight for Every Exception](https://docs.neoflo.ai/platform/human-in-the-loop.md): Neoflo combines AI automation with expert human review so edge cases and exceptions are always handled correctly — not just the easy ones.
- [Operations Reporting and Analytics: Real-Time Visibility](https://docs.neoflo.ai/platform/reporting-analytics.md): Track SLA performance, processing volumes, accuracy rates, and cost savings in real time with Neoflo's operations dashboard and reporting suite.
- [SLA Management: Guaranteed Outcomes You Can Hold Neoflo To](https://docs.neoflo.ai/platform/sla-management.md): Every Neoflo engagement includes custom SLAs with financial accountability — miss an SLA and billing is reduced. Learn how SLAs are set and tracked.
- [Quickstart: Launch Your First Neoflo Process in 4 Weeks](https://docs.neoflo.ai/quickstart.md): Learn how to launch your first Neoflo process — connect your systems, define your SLAs, and go live with 99%+ accuracy in as little as four weeks.
- [Compliance Certifications: SOC 2, ISO 27001, GDPR, and CCPA](https://docs.neoflo.ai/security/certifications.md): Neoflo holds SOC 2 Type II and ISO 27001 certifications and complies with GDPR and CCPA — keeping your data protected and audit-ready.
- [Data Handling and Privacy: How Neoflo Manages Your Data](https://docs.neoflo.ai/security/data-handling.md): Learn how Neoflo ingests, processes, stores, and deletes your data — with full compliance with GDPR, CCPA, and enterprise data governance requirements.
- [Security at Neoflo: Enterprise-Grade Data Protection](https://docs.neoflo.ai/security/overview.md): Neoflo is built for enterprise security — SOC 2 Type II, ISO 27001, GDPR, and CCPA compliant with 256-bit encryption and full audit trails.
- [Customer Support: Scalable Ticket Handling with Neoflo](https://docs.neoflo.ai/services/customer-support.md): Neoflo manages your customer support operations end-to-end — from ticket triage and resolution to escalation handling and CSAT reporting.
- [Order-to-Cash: Faster Collections and Cleaner AR with Neoflo](https://docs.neoflo.ai/services/order-to-cash.md): Neoflo manages your Order-to-Cash cycle — from invoice generation and delivery to collections, cash application, and dispute resolution.
- [Procure-to-Pay: Touchless Invoice Processing with Neoflo](https://docs.neoflo.ai/services/procure-to-pay.md): Neoflo automates your full Procure-to-Pay cycle — from vendor onboarding and invoice capture to 3-way matching, exception handling, and payment runs.
- [Record-to-Report: Faster Month-End Close with Neoflo](https://docs.neoflo.ai/services/record-to-report.md): Neoflo manages your full Record-to-Report cycle — journal entries, reconciliations, and month-end close — so your books are always audit-ready.