> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoflo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Neoflo FAQ: Pricing, AI Accuracy, Security, and More

> Answers to the most common questions about Neoflo — how it works, pricing, integrations, AI accuracy, data security, and how to get started.

Got a question about Neoflo? You're in the right place. Below are quick answers to the questions we hear most often — covering everything from how the platform works and what it costs, to how we handle your data and what happens when something goes wrong.

## Getting Started

<AccordionGroup>
  <Accordion title="What does Neoflo do?">
    Neoflo is a managed back-office platform that combines purpose-built AI agents with experienced human experts to deliver your finance and operations processes end-to-end. Rather than handing you a tool to operate yourself, Neoflo owns the entire workflow — from ingestion to final output — and backs every engagement with a custom SLA. If we miss an SLA target, you don't pay full price. That's the Neoflo model: accountable delivery, not just software.
  </Accordion>

  <Accordion title="How long does it take to go live?">
    Most customers go live in approximately four weeks. The timeline typically breaks down as follows:

    * **Week 1 — Pilot design**: We map your existing processes, agree on SLA targets, and define integration requirements.
    * **Weeks 2–4 — Integration and go-live**: Our team connects Neoflo to your existing systems, configures the AI models for your processes, and runs parallel testing before you switch over.

    You don't need to dedicate significant internal resources to this timeline — our team drives it.
  </Accordion>

  <Accordion title="Do I need IT support or a big integration project to get started?">
    No. Neoflo's team handles the integration from end to end. You'll need to provide API access credentials to your existing systems (ERP, CRM, or other tools), and our engineers take it from there. There's no software to install on your side, no internal development project required, and no disruption to your current workflows during setup.
  </Accordion>

  <Accordion title="What processes does Neoflo handle?">
    Neoflo currently supports four core back-office process areas:

    * **Procure-to-Pay (P2P)** — Invoice processing, PO matching, vendor payments, and exceptions management.
    * **Record-to-Report (R2R)** — Period-end close, reconciliations, journal entries, and financial reporting.
    * **Order-to-Cash (O2C)** — Order management, billing, collections, and cash application.
    * **Customer Support Operations** — Ticket triage, routing, response drafting, and resolution tracking.

    If your process spans multiple areas or doesn't fit neatly into one category, [talk to our team](https://meetings-na2.hubspot.com/aakriti-nirvan/welcome-to-neoflo) — we scope custom workflows too.
  </Accordion>
</AccordionGroup>

## AI and Accuracy

<AccordionGroup>
  <Accordion title="How accurate is Neoflo from day one?">
    Neoflo delivers 99%+ accuracy from week one. This is possible because our AI models are pre-trained on large volumes of finance and operations data before your engagement starts, then fine-tuned during the pilot design phase to your specific document formats, coding rules, and process logic. You don't need to wait months for the model to "learn" — it arrives ready for your environment.
  </Accordion>

  <Accordion title="How does the AI work?">
    Neoflo uses purpose-built AI agents designed specifically for finance and operations workflows — not generic large language models repurposed for back-office use. Each agent is trained to handle a discrete task within a process (for example, extracting line items from an invoice, matching a PO, or classifying a support ticket). Agents operate within defined rules and confidence thresholds, and anything that falls below those thresholds is automatically routed to our human experts for review.
  </Accordion>

  <Accordion title="What happens when the AI makes a mistake?">
    Three things happen:

    1. **Human review**: Our expert team catches the error during their quality layer and resolves it before it affects your downstream systems.
    2. **SLA accountability**: If the error causes an SLA breach, your billing is adjusted accordingly — you don't pay full price for missed targets.
    3. **Model improvement**: The error is logged and fed back into the model as a training signal. Neoflo's AI continuously improves based on real exceptions from your environment, so the same mistake is unlikely to recur.
  </Accordion>

  <Accordion title="Is Neoflo just AI automation?">
    No. Neoflo is AI and human experts working together in one accountable workflow. The AI handles the high-volume, repeatable tasks at speed and scale. The human team handles all exceptions, edge cases, and quality checks — and ultimately owns the outcome. This combination is what allows Neoflo to guarantee SLA-backed results, something pure automation tools can't offer.
  </Accordion>

  <Accordion title="Does Neoflo's AI train on my data?">
    No. Your data is never used to train shared or multi-tenant models. Any model fine-tuning that happens using your transactions is scoped exclusively to your instance. Your data stays within your environment, and no learning from your processes is shared with other Neoflo customers.
  </Accordion>
</AccordionGroup>

## Pricing

<AccordionGroup>
  <Accordion title="How does pricing work?">
    Neoflo uses usage-based, outcome-driven pricing. You pay per result delivered — for example, per invoice processed, per reconciliation completed, or per ticket resolved. There are no per-seat fees, no fixed monthly retainers tied to headcount, and no charges for work that doesn't meet the agreed quality standard. You pay for what gets done, correctly.
  </Accordion>

  <Accordion title="What if Neoflo misses an SLA?">
    Financial accountability is built directly into your contract. If Neoflo misses a committed SLA — whether that's a turnaround time, accuracy rate, or exception resolution window — your billing is automatically reduced for that period. You don't need to raise a dispute or negotiate a credit. The consequence is contractual and automatic.
  </Accordion>

  <Accordion title="Is there a minimum commitment?">
    Neoflo's pricing is flexible and structured around your actual volume and process scope. There's no rigid minimum that applies universally — the right structure depends on your process complexity and scale. [Speak to the team](https://meetings-na2.hubspot.com/aakriti-nirvan/welcome-to-neoflo) to get a pricing proposal tailored to your situation.
  </Accordion>
</AccordionGroup>

## Integrations & Technology

<AccordionGroup>
  <Accordion title="Which systems does Neoflo integrate with?">
    Neoflo has pre-built connectors for the most widely used ERP, CRM, and operations platforms, including:

    * **ERP**: SAP, Oracle, NetSuite
    * **CRM and Support**: Salesforce, Zendesk
    * **10+ additional platforms** across finance, procurement, and operations

    If your system isn't on this list, Neoflo also supports integration via REST API for custom or proprietary platforms. Contact us to confirm compatibility before you start.
  </Accordion>

  <Accordion title="Do I need to install any new software?">
    No. Neoflo is a cloud-based managed service. It connects to your existing systems over secure APIs — nothing is installed in your environment, and your team doesn't need to learn a new interface to continue their work. Your ERP, CRM, and other tools keep functioning exactly as they do today.
  </Accordion>

  <Accordion title="How is Neoflo different from AP automation software?">
    Most AP automation tools handle the straightforward cases — clean invoices with matching POs — and surface everything else as exceptions for your team to handle manually. Neoflo owns the entire process, including the exceptions. When something unusual lands in the queue, our human experts resolve it and feed the outcome back to the AI. You get a complete, end-to-end result, not a partial automation that still requires significant internal effort.
  </Accordion>

  <Accordion title="How is Neoflo different from a traditional BPO?">
    Traditional BPOs rely on large teams of people following fixed processes. Neoflo is AI-first: the heavy lifting is done by purpose-built AI agents that operate faster, at greater scale, and with consistent accuracy. Our human experts focus on exceptions, quality oversight, and continuous improvement — not manual data entry. The result is faster onboarding (four weeks vs. months), lower cost, built-in SLA accountability, and a system that gets smarter over time rather than staying static.
  </Accordion>
</AccordionGroup>

## Security

<AccordionGroup>
  <Accordion title="How do you handle data security?">
    Neoflo is built to enterprise security standards:

    * **Certifications**: SOC 2 Type II and ISO 27001 certified.
    * **Encryption**: All data is encrypted at rest and in transit using 256-bit AES encryption.
    * **Infrastructure**: Deployed in a dedicated Virtual Private Cloud (VPC) or Neoflo-managed cloud environment, depending on your preference.
    * **Access controls**: Role-based access, audit logging, and regular penetration testing.

    Security documentation and our latest audit reports are available on request.
  </Accordion>

  <Accordion title="Is Neoflo GDPR compliant?">
    Yes. Neoflo is fully GDPR and CCPA compliant. We offer:

    * **Data Processing Agreements (DPAs)** for all customers handling personal data under GDPR.
    * **EU data residency** options for customers who require their data to remain within the European Union.
    * Clear data retention and deletion policies aligned with regulatory requirements.

    If you have specific compliance requirements, contact us at [hello@neoflo.ai](mailto:hello@neoflo.ai) and we'll walk you through our data handling practices in detail.
  </Accordion>
</AccordionGroup>